Workforce Solutions - Child Care - Frequently Ask Questions (FAQs)

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Relative Child Care FAQs
1. What is a Relative Child Care Provider?
2. Does Workforce Solutions employ Relative Child Care Providers?
3. How much will my Relative Child Care Provider get paid for keeping my child?
4. What documents will you need from my Relative Child Care Provider?
5. Who do I talk to about the Relative Child Care Provider billing process and/or forms?
6. Who do I call regarding payment for my Relative Child Care Provider?
7. What do relative child care providers have to submit for billing?

	What is a Relative Child Care Provider?
	Parents can make child care arrangements on their own with a relative of the child. This is called Relative Child Care. Family members that may be eligible as a Relative Provider include the child’s great grand parent, grandparent, aunt/uncle or sibling. All Relative Child Care Providers must be at least eighteen years of age. Workforce Solutions will approve the eligibility of all Relative Child care Providers. Payments will only be made after being properly authorized by Workforce Solutions.
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	Does Workforce Solutions employ Relative Child Care Providers?
	Relative Child Care Providers are not employed by Workforce Solutions and are not eligible for any benefits with Workforce Solutions. The child care arrangement is an agreement with the parent and the Relative Child Care Provider.
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	How much will my Relative Child Care Provider get paid for keeping my child?
	Workforce Solutions has a maximum amount of payment, which can be reimbursed to a Relative Provider up to the maximum rates established for that specific age group and type care. For a review of the current maximum rates please click here.
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	What documents will you need from my Relative Child Care Provider?
	Your Relative Child Care Provider will be asked to Review and sign a Relative Provider Rate Schedule Complete forms for IRS (W-9) Submit copies of picture identification and Social Security card All documents must be submitted before Relative Child Care Providers are eligible for payment.
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	Who do I talk to about the Relative Child Care Provider billing process and/or forms?
	Your Relative Child Care Provider is assigned an account representative in Workforce Solutions. If your provider has not received a Service Delivery Summary (Form 2455-A) by the end of the month, and your service has already been approved, please contact your account representative.
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	Who do I call regarding payment for my Relative Child Care Provider?
	Call Workforce Solutions at 1-888-469-JOBS choose option 3 for information on financial aid choose option 3 to reach our financial aid payment center
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	What do relative child care providers have to submit for billing?
	Relative child care providers now bill Workforce Solutions via phone-based or web-based billing for services rendered. A relative provider must contact Workforce Solutions Financial Aid Payment Office in order to receive training on the billing methods. Providers choosing web-base billing receive a training manual and must complete the following documents for access to the system: Provider User Permission form Security Agreement (provider receives this form after Workforce Solutions processes the provider user permission form) Upon completion of the training, providers are given access to the child care billing system.
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